At Aazaao.com, we strive to ensure complete customer satisfaction. If you are not satisfied with your purchase, you may be eligible for a refund under the following conditions.
Eligibility for Refund
Refunds are applicable only if the product is:
- In its original condition
- Unworn and unwashed
- Includes all original tags and packaging
- Shows no signs of use or damage
Refund Process
To initiate a refund:
- Contact our customer care team within 7 days of receiving the product
- Provide your order number and reason for return
- Our team will guide you through the return process
- Once we receive and verify the returned product, we will process your refund
Refund Timeline
Refunds are typically processed within 7-10 business days after we receive the returned product. The refund will be credited to the original payment method used for the purchase.
Non-Refundable Items
The following items are not eligible for refund:
- Products that have been worn, washed, or used
- Products without original tags and packaging
- Products that show signs of damage or misuse
- Customized or personalized items
Shipping Charges
Original shipping charges are non-refundable. For prepaid returns, we will reimburse the return shipping charges up to ₹100 upon successful return of the product.
Contact Us
For any questions regarding our refund policy, please contact our customer care team:
📞 : [9115715791]
📍 : [ Sahibabad, Ghaziabad, Ghaziabad, Uttar Pradesh, 201005 ]
📧 : care@aazaao.com